Limited Warranty

Last updated: February 1, 2026

This Limited Warranty describes the remedies we may offer for certain delivery-related issues when reported within the required timeframe. It does not provide coverage beyond what is written here.

  1. DOA / Delivery-Related Claims (48-hour Window)
    If your item arrives damaged, defective upon arrival, incorrect, or missing parts due to shipment issues, you must contact us within 48 hours of delivery and provide clear photos of the packaging, shipping label, and the issue.

  2. Possible Resolutions
    After review, we may provide one of the following solutions depending on the situation and availability:

  • Replacement item or replacement parts, when available

  • Return and refund to the original payment method, consistent with our Returns & Refund Policy

  1. What This Limited Warranty Does Not Cover
    This Limited Warranty does not cover:

  • Claims submitted after the 48-hour window for delivery-related issues

  • Damage caused by misuse, accidents, improper handling, or alterations after delivery

  • Normal wear and tear

  • Final Sale items and custom-made/customized items, except where a delivery-related issue is reported within 48 hours and supported with photos

  1. How to File a Claim
    Email info@grainsimple.com and include your order number and photos.

Merchant Information
Store name: Grainsimple
Address: 404 Carter Rd, Clarksville, Tennessee 37042, United States
Phone: +1 346-332-1912
Email: info@grainsimple.com
Service hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)