Frequently asked questions
Where do you ship?
We ship within the United States only.
How much is shipping?
Orders of $130 or more: free shipping
Orders under $130: flat $11 shipping fee
When is the order cutoff time?
5:00 pm (Central Standard Time, CST).
How long does order processing take?
Orders are typically processed within 1–3 business days.
How long does delivery take after shipment?
Typical transit time after shipment is 3–5 business days. Delivery timeframes are estimates and are not guaranteed.
Which carriers do you use?
USPS, UPS, FedEx, and/or regional carriers.
Will I receive tracking information?
If tracking is available, it will be provided after shipment. Tracking updates depend on carrier scans.
Do you charge tax at checkout?
No. Product prices include tax, and checkout does not add extra tax.
What payment methods do you accept?
Visa and Mastercard.
What is your return window?
You may request a return within 30 days of delivery, subject to eligibility and non-returnable items.
My item arrived damaged or I received the wrong item—what should I do?
Contact us within 48 hours of delivery and provide photos of the packaging, shipping label, and item(s).